News
2024.03.21
When a security incident occurs, such as when an unknown person opens the rooftop gate and lifts the water tower cover, most of the surveillance system will trigger alarm notifications, alerting frontline personnel to respond. However, issues such as abnormal camera or server system usually cannot be noticed in the first place.Issues often go unnoticed until critical footage needs to be reviewed, leading to hurried repair requests. This back-and-forth process can result in the loss of significant amounts of data and footage.
Spark Argo intelligent management platform not only provides event notifications but also features a system "health doctor". The system health doctor integrates alarm notifications with LINE/Email push notifications, so once anomalies such as server abnormalities or camera disconnections are detected, LINE notifications are sent directly to specified groups.
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【Image 1】 The System Health Doctor feature of the Argo intelligent management platform can continuously optimize maintenance processes. |
【Image 2】 Once the Argo System Health Doctor detects an anomaly, will sends LINE notifications. |
This feature surprisingly enables proactive services for security service providers.System integrators who have had long-term collaborations with Spark in northern Taiwan also shared their experiences, stating, "Through the Argo system health doctor feature, we designate notification groups when working with clients, responsible for system maintenance and repairs. One night, before the client even noticed a server malfunction, we received a LINE notification. As a result, we urgently contacted the client to arrange for troubleshooting the next day. It was later confirmed to be a faulty external network card on the server. This proactive service earned the trust of the client and continues to optimize maintenance processes.
Aware of issues before your client does
The Argo System Health Doctor feature allows maintenance teamss to join specific groups through pre-set configurations. When abnormalities occur in the system, push notifications are sent, along with simplified troubleshooting processes. Professional operations team members can become aware of issues earlier than customers upon receiving these notifications and begin processing the maintenance.
Most abnormal issues are related to equipment or systems, such as Argo server network interruptions, abnormal encryption keys, or camera disconnections due to external forces. Service providers offering maintenance services can provide customers with "proactive services" based on professional judgment upon receiving LINE push notifications and their simple troubleshooting guides, thereby enhancing customer satisfaction.
LINE/Email push notification
Through configuration, the System Health Doctor can integrate with LINE push notifications, significantly improving convenience withoudownload additional apps. It also has the flexibility to set up receiver groups and schedules. On one hand, areas with higher privacy concerns can be kept confidential, while on the other hand, professional technical repair personnel can focus on maintenance tasks.
Related Product
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| Argo |
When a security incident occurs, such as when an unknown person opens the rooftop gate and lifts the water tower cover, most of the surveillance system will trigger alarm notifications, alerting frontline personnel to respond. However, issues such as abnormal camera or server system usually cannot be noticed in the first place.Issues often go unnoticed until critical footage needs to be reviewed, leading to hurried repair requests. This back-and-forth process can result in the loss of significant amounts of data and footage.
Spark Argo intelligent management platform not only provides event notifications but also features a system "health doctor". The system health doctor integrates alarm notifications with LINE/Email push notifications, so once anomalies such as server abnormalities or camera disconnections are detected, LINE notifications are sent directly to specified groups.
|
|
【Image 1】 The System Health Doctor feature of the Argo intelligent management platform can continuously optimize maintenance processes. |
This feature surprisingly enables proactive services for security service providers.System integrators who have had long-term collaborations with Spark in northern Taiwan also shared their experiences, stating, "Through the Argo system health doctor feature, we designate notification groups when working with clients, responsible for system maintenance and repairs. One night, before the client even noticed a server malfunction, we received a LINE notification. As a result, we urgently contacted the client to arrange for troubleshooting the next day. It was later confirmed to be a faulty external network card on the server. This proactive service earned the trust of the client and continues to optimize maintenance processes.
|
|
【Image 2】 Once the Argo System Health Doctor detects an anomaly, will sends LINE notifications. |
Aware of issues before your client does
The Argo System Health Doctor feature allows maintenance teamss to join specific groups through pre-set configurations. When abnormalities occur in the system, push notifications are sent, along with simplified troubleshooting processes. Professional operations team members can become aware of issues earlier than customers upon receiving these notifications and begin processing the maintenance.
Most abnormal issues are related to equipment or systems, such as Argo server network interruptions, abnormal encryption keys, or camera disconnections due to external forces. Service providers offering maintenance services can provide customers with "proactive services" based on professional judgment upon receiving LINE push notifications and their simple troubleshooting guides, thereby enhancing customer satisfaction.
LINE/Email push notification
Through configuration, the System Health Doctor can integrate with LINE push notifications, significantly improving convenience withoudownload additional apps. It also has the flexibility to set up receiver groups and schedules. On one hand, areas with higher privacy concerns can be kept confidential, while on the other hand, professional technical repair personnel can focus on maintenance tasks.
Related Product
|
|
Argo |