News
2024.03.21
When a security incident occurs, like an unknown person opening the rooftop gate, surveillance systems typically trigger alarms to alert personnel. However, issues with cameras or servers often go unnoticed until critical footage needs reviewing, resulting in rushed repair requests and potentially significant data loss.
Argo AI VMS not only provides real-time event notifications but also features an automated health check function called "Health Doctor," which can be integrated with E-mail or LINE. Once it detects issues like host abnormalities or camera disconnections, the system will immediately send notifications via LINE to the designated groups.
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When the Health Doctor detects equipment anomalies, it will send instant LINE notifications. |
This feature surprisingly enables proactive services for security service providers.
System integrators who have had long-term collaborations with Spark in northern Taiwan also shared their experiences, stating, "Through the Argo system health doctor feature, we designate notification groups when working with clients, responsible for system maintenance and repairs. One night, before the client even noticed a server malfunction, we received a LINE notification. As a result, we urgently contacted the client to arrange for troubleshooting the next day. It was later confirmed to be a faulty external network card on the server. This proactive service earned the trust of the client and continues to optimize maintenance processes.
Aware of Issues Before Your Client Does
The "Health Docto"r feature allows maintenance teamss to join specific groups through pre-set configurations.
When abnormalities occur in the system, push notifications are sent, along with simplified troubleshooting processes. Professional operations team members can become aware of issues earlier than customers upon receiving these notifications and begin processing the maintenance.
Most abnormal issues are related to equipment or systems, such as Argo server network interruptions, abnormal encryption keys, or camera disconnections due to external forces. Service providers offering maintenance services can provide customers with "proactive services" based on professional judgment upon receiving LINE push notifications and their simple troubleshooting guides, thereby enhancing customer satisfaction.
Related Product
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| Argo |
When a security incident occurs, like an unknown person opening the rooftop gate, surveillance systems typically trigger alarms to alert personnel. However, issues with cameras or servers often go unnoticed until critical footage needs reviewing, resulting in rushed repair requests and potentially significant data loss.
Argo AI VMS not only provides real-time event notifications but also features an automated health check function called "Health Doctor," which can be integrated with E-mail or LINE. Once it detects issues like host abnormalities or camera disconnections, the system will immediately send notifications via LINE to the designated groups.
|
|
|
When the Health Doctor detects equipment anomalies, it will send instant LINE notifications. |
This feature surprisingly enables proactive services for security service providers.
System integrators who have had long-term collaborations with Spark in northern Taiwan also shared their experiences, stating, "Through the Argo system health doctor feature, we designate notification groups when working with clients, responsible for system maintenance and repairs. One night, before the client even noticed a server malfunction, we received a LINE notification. As a result, we urgently contacted the client to arrange for troubleshooting the next day. It was later confirmed to be a faulty external network card on the server. This proactive service earned the trust of the client and continues to optimize maintenance processes.
Aware of Issues Before Your Client Does
The "Health Docto"r feature allows maintenance teamss to join specific groups through pre-set configurations.
When abnormalities occur in the system, push notifications are sent, along with simplified troubleshooting processes. Professional operations team members can become aware of issues earlier than customers upon receiving these notifications and begin processing the maintenance.
Most abnormal issues are related to equipment or systems, such as Argo server network interruptions, abnormal encryption keys, or camera disconnections due to external forces. Service providers offering maintenance services can provide customers with "proactive services" based on professional judgment upon receiving LINE push notifications and their simple troubleshooting guides, thereby enhancing customer satisfaction.
Related Product
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|
Argo |